Returns & Refunds

Effective October 28, 2026Last updated October 28, 2026 Draft, pending owner review

Returns at a glance

What you get back: a full refund of the price you paid for the returned items, to the way you paid, or an exchange if you prefer. Store credit only if you ask for it.

Time to return: 30 days from the day your order is delivered or picked up.

What is covered: stock items (standard boxes, mailers, tape, cushioning, labels and similar) that are new, unused and in their original unopened cartons or packs.

What is not covered: custom, printed, cut-to-size and special-order items, and used or damaged items. Exceptions apply if we made a mistake. See below.

Who pays return shipping: you do for a change of mind. We do if the item is defective, damaged, or not what you ordered.

Restocking fee: none.

This is the return policy for all goods PackNifty sells, online or at our counter. It is the return policy we disclose under California law before you pay.

How to return something

Email us first at [email protected] or call (909) 285-4868 within 30 days. Tell us your name, your quote or order number, what you want to return and why. For a damaged or wrong item, add photos.
We reply with a return authorization (an RMA number) and the address to send it to. Returns that arrive without one may be delayed.
Pack it well in the original carton or a sturdy box, and write the RMA number on the outside. Use a trackable service, and keep your receipt. If we are paying for return shipping, we will send you a prepaid label or reimburse the carrier charge.
We inspect it when it arrives and email you the result. Then we refund or exchange.

What we can take back

Stock items in new, unused, resalable condition, in the original unopened carton, bundle or pack, within 30 days.
Boxes and mailers must be unused and still in their original bundle. Tape, cushioning rolls and labels must be unopened.
If you bought a carton and want to return part of it, we can take back full unopened inner packs. Ask us first.

What we cannot take back

Custom-printed, custom-cut, made-to-order and special-order items, once we have started them. We will tell you in your quote when an item is special order.
Items that are used, opened (where opened items cannot be resold), assembled, written on, cut, or damaged after delivery.
Items not returned in their original packaging.
Items we marked "final sale" or "no returns" before you ordered. We will not mark an item this way after the fact.
Shipping, handling and Pack & Ship service fees, except when the problem is our mistake.

Even for these, if the item is defective, damaged, or not what you ordered, see the next section. California law does not require us to take back custom goods you received as ordered, and it does not take away your rights when something is wrong with what we sent.

Damaged, defective or wrong item

If your order arrives damaged, has a manufacturing defect, or is not what you ordered, we will replace it or refund it, and we pay the return shipping if we need the item back. This applies to custom items too.

Damaged in shipping or wrong item: tell us within 7 days of delivery, with photos of the item and the outer carton and label. Keep the packaging until we say you can throw it out. We deal with the carrier. You do not have to.
Defect: tell us within 30 days of delivery, or sooner if you notice it. Please do not use up a defective product before telling us.
Missing items: check the packing list and tell us within 7 days.

Refunds and exchanges

Amount. You get back the price of the items you return, plus the sales tax charged on them. We also refund the original shipping charge if the return is because of our mistake or a defect. For a change-of-mind return, the original shipping charge is not refunded.
How. To the way you paid. Refunds go back through Stripe to the card or payment method you used. If that is not possible, we agree another method with you.
When. We process a refund within 10 business days after we receive and approve your return, and in all cases within 30 days of receiving it. Your bank may take a few more days to show it.
Exchanges. Want a different size or product? We will exchange it, subject to stock. If the new item costs more or less, we settle the difference.
Store credit. Only if you ask for it.

Cancelling an order

Before we ship or you pick up: email or call us and we cancel it and refund you in full.
If we cannot ship on time: if we cannot ship by the date we promised (or within 30 days of your confirmed order if we gave no date), we will tell you before that date, give you a new date, and let you cancel for a full, prompt refund. We will not make you wait without asking.
After it ships: refuse the delivery if you can, or treat it as a return under this policy.

Returns at the Upland counter

You can bring a return to 1302 Monte Vista Ave Suite 1, Upland. Please email or call first, so we can have your order ready and confirm it. Call or email for hours. Bring your quote or order number. Refunds go back to your original payment method.

Pack & Ship service

Pack & Ship is a service, so it is not returned like a product. If you cancel before we pack, there is no charge for the service. If we make a mistake (for example the wrong service or address because of our error), we will correct it or refund the affected fee. Lost or damaged Pack & Ship packages are handled under section 8 of our Terms.

Contact us

Questions about a return? [email protected] · (909) 285-4868
ANSI Corporation, a California corporation, doing business as PackNifty, 1302 Monte Vista Ave Suite 1, Upland, CA 91786